Please contact us if you have ANY additional questions not listed...
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"Excuse me, I have a few questions."
Why should I pay to hire a professional petsitter or dog walker when I might be able to get a friend, neighbor or relative to do it for free?
When you hire a professional petsitter or dog walker, you not only receive the benefits of their knowledge that comes with experience, but professional sitters/walkers carry their own insurance & bonding specific to their industry. A professional petsitter/dog walker will have you complete some kind of contract or formal agreement so that in the event anything happens to your pets while in their care, they have all the information they need to handle any situation the way you instruct. When bartering with friends or swapping pet care needs with relatives or neighbors, it's not always a comfortable situation when handling the details of the assignment. A friend, neighbor, or relative may suddenly cancel plans to care for your pet(s). We are professionals and we have a contract with you to perform services exactly as planned and instructed.
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What kind of pets do you care for?
We recently came up with a list of 28 different types of pets we've taken care of in the last five years. Here's a start to the list:
- Dogs
- Cats
- Rabbits
- Birds (such as: parrots, parakeets, macaws, etc.)
- Tortoises
See more... to review the entire list.
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Do you board pets?
We do not board dogs and cats, but occasionally can take in a caged pet such as a small bird, hamster, etc. For rabbits, we have limited space and would be happy to discuss possible boarding options.
We do, however, love to stay overnight with your pets. Our most pawpular service! We call the 12 hours of overnight spoiling Slumber Parties because that's what they are...pets of all types will be pampered and have plenty of play time. Contact us for more information.
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To hire Two Dogs Petsitting, how do I get started?
Simply contact us at least two weeks prior to your service needs and we'll set up a meet and greet to get to know your pets and you. That will be the time to show your sitter exactly what you'd like them to do. We'll also let you know which online forms to fill out. You can fill them out before or after the meet and greet, whatever is most convenient for you, as long as we have them one week prior to your departure.
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What areas do you service?
We are centrally located in Monrovia and have sitters that reside from Pomona to Pasadena. Although we are able to travel up to 50 miles for Slumber Parties, we prefer to stay close to "home"...Monrovia, Arcadia, Sierra Madre, Duarte, Azusa. Any assignment outside of a ten mile radius from Myrtle & Foothill in Monrovia, will incur an additional mileage charge.
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Is my personal information kept confidential?
Absolutely! We don't even put your name or address on key tags! Because we are paperless, we receive your information via our online forms, which we keep secure, offline. We do not print or share your personal or security information, unless you request. You may wonder why we do not carry your information on us. Because other local sitters have experienced theft from their vehicles, where client information was stored, we have opted to keep your information off of paper, therefore, out of our vehicles.
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How far in advance is it necessary for me to book your service?
It's best to reserve dates as far in advance as possible, especially for holidays and Slumber Parties. We book services on a first come, first served basis. We do take some last minute bookings if we have a petsitter/dog walker available. If you "book" our services within two weeks of your departure, please note that you have entered into our cancellation fee zone. Inquiries are not considered bookings and our availability may change from one day to the next.
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Do I have to schedule another consultation and fill out another form every time I leave town?
Nope. Not at all. The only time you'd need to fill out a new assignment form is if you move. If you have ANY changes to your pet's routine, diet, or medications, simply send a detailed email to us and we'll update your pet's file. It is ultimately your responsibility to keep us posted on changes within your pet family. If you have any additions to your pet family, we require a care sheet for them.
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How do I get my key back when I return from my trip? Or can you just keep it?
Most clients choose to give a key to their petsitter/dog walker at the initial consultation, after agreeing to go ahead with the service. If you are not able to do this, key pick up/drop off is an additional charge of $15 (plus mileage rate of $1 per mile over 10 miles). We can keep your key in our safe if you travel often, or we can leave it in your home after the assignment is complete, whichever you prefer. Some clients will even purchase a lock box specifically for their petsitter. Please ask about your key options when you contact us.
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What are your hours of operation?
Although we have some flexibility, our preferred hours of operation are from 7am-10am, 11am-3pm, and 4pm-7pm Monday thru Friday. Overnight stays (or Slumber Parties) begin between 7 & 8pm and last 12 hours or more, depending on the sitter's next day schedule. Saturday and Sunday, we try to spend some extra time with our own pet and human family and, while we will accept occasional midday walks, we prefer to stick to the petsitting (8am-10am and 5pm-7pm and Slumber Parties). For new clients that have a very busy work week and find it most convenient to meet on the weekends, we will schedule the most convenient time for our initial consultation. Phone calls will be returned as soon as possible M-F (usually within 24 hours). If you call on a weekend or a holiday, your calls will be returned in the order received, the next business day.
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May I offer a gratuity to my pet sitter?
Of course! Our sitters love to feel even more appreciated. Some ways to thank them, in addition to re-hiring them by request, is to add a separate check written directly to your sitter (or cash) with a few dollars tip or a gift card to their favorite coffee or tea house. 100% of all gratuities are given directly to your sitter.
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How am I billed and when is it due?
Invoices are sent via email upon request. Payment for petsitting is required on or before the first visit of each new assignment. Payment for dog walking is due on or before the first day of the week for that week, unless previoulsly agreed upon. Some frequent travellers or regular dog walking clients take advantage of the convenient Monthly PrePay Plan. Just ask your sitter or walker for details. Please refer to our Policies and Procedures for more details. We accept cash and check only. We will not accept post dated checks.
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How are pet emergencies handled?
Our first priority is the safety and well-being of your pet and we will always do our best to keep them free from harm and illness. Should an emergency arise, we will always call you at the number you provide on the Veterinary Instructions form. If you cannot be reached, we will contact the first emergency contact and so on. If we cannot reach you or any of your emergency contacts, we will follow your specific instructions on your Veterinary Information form and continue to try to reach you. Please be sure to include specific payment instructions on the Veterinary Information form if you will not be reachable at all times...most veterinary clinics and emergency animal clinics WILL NOT bill for services.
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Can you give my pet(s) medications or injections?
Yes! We have very experienced sitters that are trained and capable of administering medications and injections according to your vet's instructions, even subcutaneous fluids. Make sure to mention your pet's medical needs when you contact us so we can provide the best fit for your pet's special medical needs.
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Do you charge extra for pet clean up, walks with petsitting, or medication administration?
Most of the time, no, we don't charge more because it is part of caring for your pet. However, if there is an abundant amount of clean up (ie: extremely dirty litterboxes or regularly missed litterboxes, large amount of dog feces in a yard, difficulty medicating), we will charge an additional $3-$5 fee per incident. If your pet is a puppy or a senior pet that requires more than the average amount of medicating or special attention, we may increase the per visit rate slightly.
"Pee-yooo!"
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More ?'s...contact us anytime:
(626)244-4207
sitters@twodogspaws.com
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